The rules for using Frankie’s platform and services.
These Terms of Service (“Terms”) govern your access to and use of the Frankie platform, website, and related services (the “Services”). By using the Services, you agree to these Terms. If you are using the Services for an organization, you represent that you are authorized to bind that organization.
You must be at least the age of majority in your jurisdiction and able to form a binding contract. Destinations, businesses, and pet parents may be offered different features, and additional pilot or partner agreements may apply and will control if they conflict with these Terms.
The Services, including the Pet Travel Readiness Index™ and Pet Travel Ready™ program, are being developed and validated through destination pilots. Features, scores, criteria, tiers, and certification are subject to change, may be labeled conceptual or illustrative, and are provided for evaluation. We may modify or discontinue any part of the Services at any time.
You are responsible for the accuracy of information you provide, for activity under your account, and for keeping your credentials secure. You agree to notify us promptly of any unauthorized use.
You agree not to misuse the Services. You will not:
Readiness scores, benchmarks, and certification signals are informational assessments based on available data at a point in time. They are not guarantees about any destination, business, venue, or the safety or suitability of any place for any particular animal. You are responsible for your own decisions, and businesses remain responsible for their own premises, policies, and compliance.
The Services surface information about, and links to, independent destinations and businesses that Frankie does not own or control. We are not responsible for their acts, omissions, policies, or how they treat any pet or person. Any dealings you have with them are between you and them.
Frankie and its licensors own the Services and all related software, content, and trademarks, including “frankie”, the Frankie mark, Pet Travel Readiness Index™, and Pet Travel Ready™. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services. You may not use our marks without our prior written permission.
You keep ownership of the content and data you submit. You grant Frankie a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, and display that content as needed to operate, improve, and promote the Services, and to create aggregated or de-identified insights that do not identify you. You represent that you have the rights to submit it.
The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any result or score is accurate or complete.
To the maximum extent permitted by law, Frankie and its directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of the amount you paid us for the Services in the twelve months before the claim, or one hundred Canadian dollars (CAD $100).
You agree to indemnify and hold Frankie harmless from claims, losses, and expenses (including reasonable legal fees) arising from your content, your use of the Services, or your breach of these Terms or of applicable law.
You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or to protect the Services or others. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and indemnification.
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Vancouver, British Columbia for any dispute not subject to a separate written agreement.
We may update these Terms from time to time. Changes take effect when posted here, and we will update the date above. Your continued use of the Services after changes means you accept the updated Terms.
Questions about these Terms can be sent to legal@joinfrankie.com, Frankie, Vancouver, British Columbia, Canada.